Guts

Part I: The Story of Chrysler's Second Turnaround 1. Deja Vu All Over Again 2. The Patient Heals Himself: Bringing Platform Teams to Chrysler 3. "We Just Did It": The Story of the Viper Part II: Lutz's Immutable Laws of Business 4. The Customer Isn't Always Right 5. The Primary Purpose of Business is Not to Make Money 6. When Everybody Else is Doing It, Don't 7. Too Much Quality Can Ruin You 8. Financial Controls are Bad! 9. Disruptive People Are an Asset 10. Teamwork isn't Always Good Part III: Lutz's Corallaries, or "The Rest of the Story!" 11. It's Okay to be Anal Sometimes 12. A Little Fear, in Reality, Aint' All That Bad 13. Leadership is All About Common Sense, Which, Unfortunately, Is Not All that Common 14. Some Squeaky Wheels Don't Get the Grease, or Pros and Cons of Being a Charge Agent