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Benchmarking Customer Service
Benchmarking Customer Service

Benchmarking Customer Service

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PublisherPitman Publishing
Published in/by Arrangement withFinancial Times
Typeset byPantek Arts Ltd
Printed and Bound byBiddles Ltd
FormatHardback
LanguageEnglish
LocationLondon
Pages / Font217 pages / Times Roman
ISBN 100-273-61069-4
ISBN 139780273610694
Printer's Key10 9 8 7 6 5 4 3 2
Chapters1 The Challenge of Change 2 Benchmarking at the Strategic Level 3 Benchmarking at the Process Level 4 Measurement and Analysis 5 Benchmarking to Enhance Shareholder Value 6 Case Studies in Benchmarking Appendix I: A Benchmarking Project Plan Appendix II: Example of Statistical Benchmarking Survey
NotesDDC number per http://classify.oclc.org/classify2/ 658.4013 658.4 General management 658.401 Planning, policy making and control 658.4013 Control
Added by sonnyboythethird