| Publisher | The Stationery Office |
| Copyright Holder | The Stationery Office |
| Other | Jeff Burns, Kate Cribb, Carlos Fernandez-Baladron, Rosemary Gurney, Jaqi Haworth, Marcus Inglez, Kirill Ivanov, Roelof van der Kamp, Ben Kalland, Dane Krstevski, Steve Mann, Reiko Morita, Rene Posthumus, Liesbeth Riekwel, Daniel Rodriguez Mañé, Isao Tomita, Roger Tournois |
| Editor | Alison Cartlidge, Mark Lillycrop |
| About/Subject | ITIL |
| Format | Paperback |
| Language | English |
| This Edition Published | 2012 |
| This Impression | 2015 |
| Pages / Font | 297 pages |
| ISBN 13 | 978-0-11-331349-5 |
| Barcode | 9780113313495 |
| Chapters | Acknowledgements
About this Guide
Introduction
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Competence and Training
Related Guidance
Further Guidance and contact points Acknowledgements
About this Guide
Introduction
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Competence and Training
Related Guidance
Further Guidance and contact points Show all ▾ |
| Notes | Updated to the 2011 syllabus. A CIP catalogue record for this book is available from the British Library. Printed in the United Kingdom A Library of Congress CIP catalogue record has been applied for. |
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