ITIL Foundation Handbook

ITIL Foundation Handbook

PublisherThe Stationery Office
Copyright HolderThe Stationery Office
OtherJeff Burns, Kate Cribb, Carlos Fernandez-Baladron, Rosemary Gurney, Jaqi Haworth, Marcus Inglez, Kirill Ivanov, Roelof van der Kamp, Ben Kalland, Dane Krstevski, Steve Mann, Reiko Morita, Rene Posthumus, Liesbeth Riekwel, Daniel Rodriguez Mañé, Isao Tomita, Roger Tournois
EditorAlison Cartlidge, Mark Lillycrop
About/SubjectITIL
FormatPaperback
LanguageEnglish
This Edition Published2012
This Impression2015
Pages / Font297 pages
ISBN 13978-0-11-331349-5
Barcode9780113313495
ChaptersAcknowledgements About this Guide Introduction Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Competence and Training Related Guidance Further Guidance and contact points
NotesUpdated to the 2011 syllabus. A CIP catalogue record for this book is available from the British Library. Printed in the United Kingdom A Library of Congress CIP catalogue record has been applied for.
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